Information Technology Services – May 2024 Updates
As we approach the end of the 2023-24 academic year, Information Technology Services (ITS) shares the following updates and important information for students, faculty and staff:
Windows 11 Updates
More than 300 faculty and staff campus computers have been updated to Windows 11, and updates will continue over the summer through October 2025. Some older computers may not be compatible with Windows 11 and will need to be replaced.
To streamline the computer replacement process, ITS encourages anyone who is not already using OneDrive to consider switching over – particularly if your files are stored only on your local computer’s hard drive.
Transferring files to OneDrive before a computer replacement allows ITS to perform the replacement much more quickly, reducing your time without a computer by several hours. In addition, files on OneDrive will be available on other devices anywhere you can access the internet, minimizing disruptions to your work.
Please click here to sign up for OneDrive.
The Windows 11 upgrade will be included as part of the standard ‘Windows Updates’ that routinely occur and will take around 15-60 minutes to complete if initiated on campus. The upgrade will take longer if initiated remotely. Additional communication regarding the upgrade dates will be sent directly to individuals who will be impacted.
More information about Windows 11 can be found here.
Print Management Initiative
ITS is currently pilot testing the new print management solution to validate various printing use cases. We will be deploying three printers to a few departments for additional feedback. The new printers will be phased in gradually, one building at a time. Personal printers in a building will be eliminated only after the new printers are deployed and operational.
Summer Academic Computer and A/V Refresh Plans
Classrooms/Labs: CSB (201, 24, 38), HUM 107), LC (100, 102, 103, 104, 107, 108, 109,110, 112, 113), OL (107A, 107B) OM (131, 237A), REH211, SAB212, SH (157, 159, 160, 168, 181)
Residence Hall Computer Labs: Scudder, Minnewaska, Gage, Capen, Bliss
A/V Systems: College Theatre (CT) 108, 126, 114; Coykendall Science Building (CSB) 1, 23, 152, 153; Humanities (HUM) 7, 9, 205, 207, 208, 211, 212, 213, 215, 217
Resources Available for Remote work
Please refer to this link for helpful information related to remote work. Also please review the graphic below that illustrates the technology we support by location.
Rename of Office 365 to Microsoft 365
Microsoft renamed Office 365 to Microsoft 365 back in 2020. With everything going on during the pandemic then, we delayed updating links and mentions of Office 365 in our documentation.
At the end of the Spring 2024 semester, we will be changing this. Links that show “Office 365” will then show “Microsoft 365.” There won’t be any changes in how things work – just the names on the links and in documentation will change.
Sent a ticket? We need your feedback!
We periodically send out surveys when a TeamDynamix ticket is closed and encourage you to take time to let us know how we’re doing.
Did You Know?
During the past 12 months…
The IT Service Desk fielded 7,408 phone calls and logged 16,485 tickets
1,239 Software patches were installed
Administrative Computing resolved 1,504 tickets
Other ITS facts:
3,300 computers supported
Over 17,000 devices on our network at peak times
3 million emails are processed monthly
We support 3,372 electronically controlled doors
During the 2023 migration to Brightspace, OIT handled 3,952 tickets
Reminder – Adobe Express available for all students, faculty, and staff
Our recent Adobe license renewal included an additional web-based content creation tool, Adobe Express, which is now available to all faculty, staff, and students.
If you would like to access this software, please use this link and sign in using your university email account and password.
Here are some helpful links if you would like to learn more about Adobe Express:
Live learning workshops for Adobe Express
Complimentary Adobe Express courses
There are also many Adobe Express courses available on LinkedIn Learning as well.